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Popular topics: Create a Support Center account,  COVID Resources,  New Ad Astra Apps,  Training Videos

  1. Ad Astra Support Center
  2. Knowledge Base
  3. Advice and Troubleshooting

Advice and Troubleshooting

Answers to the most frequently asked questions

Academics

  • Online Rooms: Syncing With Your SIS Successfully
  • What is the difference between the section enrollment and meeting enrollment?
  • Import Completed with Warnings Explanation

Events

  • Troubleshooting Incomplete Events
  • What is the difference between an Approver Group and Notification Group?
  • What is the difference between an Approver Group and Event Scheduler Group?
  • What Are Notifications and Who Receives Them?
  • What are the potential causes of a double-booked room?
See all 7 articles

Clearing Cache

  • Astra Schedule Display Issues
  • How do I clear cache on Google Chrome?
  • How do I clear cache on Mozilla Firefox?

Email and Notifications

  • Are the event notification e-mail templates configurable?
  • Why is the HTML formatting wrong in my email messages?

API

  • Are there more endpoints available then what is in the API overview?
  • Is application user security respected in the API?
  • Can I use API calls to find activities on the calendar?
  • How can I find the title and room location of a section meeting instance with my API call?

Resources

  • How do I setup a department as a user?
  • What is the size limit for files when uploading image files to a room?
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