Melody Quinn
I am Ad Astra's Zendesk Operations Manager and have been at Astra since 2015. I LOVE dogs, Kansas City Chiefs and collecting Mickey Mouse!! If you ever want to talk about the Support Center, dogs, NFL or Mickey Mouse, I am your person!
Articles
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PeopleSoft Database Access
Database User Access The Astra database user must have access to the tables listed below. Additionally, synonyms must be created for each table as the Astra user to facilitate direct queries again...
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Welcome to the Support Center
What is the Support Center? The Ad Astra Support Center is a central place where you have access to help documentation, training resources, and support ticket...
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Ad Astra Apps Technical Specifications
Interfaces Monitor Align Predict Banner X X X Colleague SQL X X X Jenzabar EX X X X Jenzabar One X X X PeopleSoft X X X Extraction Tools DIA StreamSets Extract tools ran from ...
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How to Submit and Manage Support Tickets
If you’re experiencing an issue and need to submit a ticket, the Support Center offers a direct line to the Ad Astra Support team. In this article, you will learn more about the ticket submission ...
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Jenzabar CX Database Access
Database User Access The Astra database user must have access to the tables listed below. Additionally, synonyms must be created for each table as the Astra user to facilitate direct queries again...
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Jenzabar EX & Jenzabar One Database Access
Preparation Data exports from Astra Schedule to Jenzabar EX & Jenzabar One are written to a temp table in the Jenzabar database called AD_ASTRA_INTERFACE. This table has triggers configured to upd...
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Banner Database Access
Record Updates During the record comparison, section records are identified using the combination of term and CRN. Section meeting records are identified using the combination of term, CRN, and Ora...
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Room Assignment Export to Ethos
Astra Schedule now provides a one-way integration that will send room assignments made in Astra Schedule back to Ethos. In order to accomplish this, Astra Schedule will first import the “Astra SisK...
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Colleague Database Access (MSSQL or Oracle)
Database User Access The Astra database user must have access to the tables listed below. Additionally, synonyms must be created for each table as the Astra user to facilitate direct queries again...
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Text File Interface Section Import
To configure the text file import spoke and map files and prepare for import: Start with the Text Section Import Client Template.xlsx.This file is for planning purposes only. The final import fi...