Melody Quinn
I am Ad Astra's Zendesk Operations Manager and have been at Astra since 2015. I LOVE dogs, football (We are the champions...of the world) and collecting Mickey Mouse!! If you ever want to talk about the Support Center, dogs, NFL or Mickey Mouse, I am your person!
Activity overview
Latest activity by Melody Quinn-
Melody Quinn created an article, What is Enrollment Health?
Enrollment Health is a tool to understand the expected number of students moving through your programs. It is also important to understand additional aspects of student preference while examining E...
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Melody Quinn commented, Hello Jason! That is a great question! I am going to get you someone on the Support team that can answer those questions for you.
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Melody Quinn created an article, Website and Email Outages
3-5-2021 9:27am RESOLVED: Our team has implemented a fix and resolved the website and email outages. We apologize for any inconvenience this may have caused. 3-4-2021 1:16pm Monitoring: Website...
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Melody Quinn created an article, Modality Settings
Institutions have various ways of describing and representing course modality - or how content is delivered to students - for their course offerings. Some institutions may use an instructional deli...
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Melody Quinn created an article, 2021 Astra Schedule Release Notes
Release 8.9.3 (2-22-2021) New Integration has been enhanced to handle the removal of cross-lists from sections. Once clients remove sections from a cross-list in their Student Information S...
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Melody Quinn commented, Hi Daniel, I am going to submit a request to our technical team to see if we can get that documentation and have it available. Thanks, Melody
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Melody Quinn commented, Good morning Jason! You are correct, this setting is for functionality in Astra Apps only. Please let us know if you have other questions, we will be happy to assist! Have a good day! Melody
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Melody Quinn created an article, Term Management in Ad Astra Apps
Academic term records (or “semesters”, “sessions” or "quarters") are imported along with your course section data. In addition to the basic defining elements of a term - description, code, start, a...
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Melody Quinn created an article, Pathway Health Dashboard
Ad Astra’s Pathway Health by Campus dashboard builds upon the concepts of Enrollment Health, providing additional insights specific to your pathway design. This perspective can help you understand ...
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Melody Quinn created an article, Enrollment Health Dashboard
Enrollment Health is a tool to understand the expected number of students moving through your programs. It is also important to understand additional aspects of student preference while examining E...