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Melody Quinn

I am Ad Astra's Zendesk Operations Manager and have been at Astra since 2015. I LOVE dogs, Kansas City Chiefs and collecting Mickey Mouse!! If you ever want to talk about the Support Center, dogs, NFL or Mickey Mouse, I am your person!

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Activity overview

Latest activity by Melody Quinn
  • Melody Quinn created an article,

    Unproductive Courses Drill-In

    Overview The Unproductive Courses drill-in is accessed through the Unproductive Course widget in the Unproductive Courses Report. The drill-in offers a deeper look into the number of unproductive c...

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  • Melody Quinn created an article,

    Unproductive Courses Report

    Overview The Unproductive Courses report offers insight into the number of unproductive courses (courses that were not successfully completed or that do not meet a pathway rule) at the institution....

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    • 1 follower
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  • Melody Quinn created an article,

    Student Missing Pathways Report

    Overview The Pathways Missing Student report is located in the Pathway Health folder under the Supplemental folder in the Report app.  The Student Credentials Associations table shows the student c...

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    • 1 follower
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  • Melody Quinn created an article,

    Section Meeting List Report

    Overview The Section Meeting List report displays all the section meetings for the institution. It is grouped by Campus, Term, Course, Subject, and Course Number.   Filters Filters default to ‘all’...

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    • 1 follower
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  • Melody Quinn created an article,

    Pathways Missing Students Report

    Overview The Pathways Missing Students report is located in the Pathway Health folder under the Supplemental folder in the Report app. It displays two pivot tables that highlight pathways with no s...

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    • 1 follower
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  • Melody Quinn commented,

    Good morning Berky Alvarez-Valentin, I looked at the tickets that both your employee and Vicky have submitted for this issue and Vicky is correct, this is a known bug. There is a ticket opened on o...

  • Melody Quinn created an article,

    Room Scheduling Patterns Report

    Overview The Room Scheduling Patterns Report can be used to study room and section meeting scheduling patterns for a term. It can assist in determining how to adjust the Prime and Standard week par...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Melody Quinn created an article,

    Room Validation Report

    Overview The Room Inventory report is designed for use during implementation. After the initial ingestion, this report displays data that was ingested from your student information system.   Filter...

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  • Melody Quinn created an article,

    Room Inventory Report

    Overview The Room Inventory report is intended to be used in building the Excel room file and has the capability to export room data imported from the student information system in order to provide...

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    • 1 follower
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  • Melody Quinn commented,

    Good morning Vicky Bond! I am going to let Nicole Lamoureux give her thoughts on what she has experienced since she is the expert on this report. Are you having difficulty getting data?