Melody Quinn
I am Ad Astra's Zendesk Operations Manager and have been at Astra since 2015. I LOVE dogs, Kansas City Chiefs and collecting Mickey Mouse!! If you ever want to talk about the Support Center, dogs, NFL or Mickey Mouse, I am your person!
Activity overview
Latest activity by Melody Quinn-
Melody Quinn created an article, Kore Technologies’ Integration Between Ad Astra Apps and Colleague FAQ
The information about the Kore Technologies' integration between Ad Astra Apps and Colleague is provided by Kore Technologies and approved by Ad Astra. This integration is only available for Ad As...
-
Melody Quinn created an article, I am getting an "Invalid Authenticity Token" or "aais.zendesk.com refused to connect" error and can not log into the Support Center
Question When I try to log into the Support Center, I am receiving an error that says "Invalid Authenticity Token" or "aais.zendesk.com refused to connect." What can I do? Answer This error m...
-
Melody Quinn created an article, Website and Email Outages
3-5-2021 9:27am RESOLVED: Our team has implemented a fix and resolved the website and email outages. We apologize for any inconvenience this may have caused. 3-4-2021 1:16pm Monitoring: Website...
-
Melody Quinn created an article, Ad Astra Apps Technical Specifications
Interfaces Monitor Align Predict Banner X X X Colleague SQL X X X Jenzabar EX X X X Jenzabar One X X X PeopleSoft X X X Extraction Tools DIA StreamSets Extract tools ran from ...
-
Melody Quinn created an article, How do I clear cache on Mozilla Firefox?
Question How do I clear cache on Mozilla Firefox? Answer If you are signed into Firefox and have Sync on, you will need to sign out or turn off sync. To Sign Out of Firefox, at the top righ...
-
Melody Quinn created an article, How do I clear cache on Google Chrome?
Question How do I clear cache on Google Chrome? Answer If you are signed into your Google Account and have Sync on, you will need to sign out or turn off sync. To Sign Out of Google, at the ...
-
Melody Quinn created an article, Microsoft Outlook Add In
Ad Astra is excited to announce the Astra Schedule add-in for Microsoft Outlook which allows Outlook users to schedule a single-occurring event and room into Astra Schedule using an Outlook meeting...
-
Melody Quinn created an article, How to Submit and Manage Support Tickets
If you’re experiencing an issue and need to submit a ticket, the Support Center offers a direct line to the Ad Astra Support team. In this article, you will learn more about the ticket submission ...
-
Melody Quinn created an article, API Resources
Representational state transfer http://en.wikipedia.org/wiki/Representational_State_Transfer Hypertext Transfer Protocol (HTTP) http://en.wikipedia.org/wiki/HTTP Hypertext Transfer Protocol...
-
Melody Quinn created an article, Welcome to the Support Center
What is the Support Center? The Ad Astra Support Center is a central place where you have access to help documentation, training resources, and support ticket...