Melody Quinn
I am Ad Astra's Zendesk Operations Manager and have been at Astra since 2015. I LOVE dogs, football (We are the champions...of the world) and collecting Mickey Mouse!! If you ever want to talk about the Support Center, dogs, NFL or Mickey Mouse, I am your person!
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Activity overview
Latest activity by Melody Quinn-
Melody Quinn created an article,
How to Use Pathways
Access Pathways require Admin privileges and can be accessed by clicking on the Pathways app icon from the home page. Pathways Tab The Pathways tab displays a list...
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Melody Quinn created an article,
Pathway Term Definitions
Sequence Represents the order in which it is recommended that course selections be made. Pathway Course Indicates a specific course (subject/course combination) specified in the Pathway. A single c...
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Melody Quinn created an article,
Pathways Overview
Ad Astra’s Pathways app provides configuration opportunities, visibility, and insights related to your institution’s Pathway usage. A Pathway defines a sequenced list of courses that either must be...
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Melody Quinn commented,
Hi Blake Dye! I am going to go ahead and open a support ticket on your behalf for this since you are receiving an error. You should be receiving an email shortly! Thanks!
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Melody Quinn created an article,
Enrollment Overview
The Enrollment app allows users to view students and their general data to ensure accuracy when running a Predict analysis. In addition to actual students, users can also see the total number of si...
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Melody Quinn commented,
Hi Kori Schneider Nice catch! We have several articles in both the Astra Schedule and Platinum Analytics sections. I've updated the sentence.... thanks for keeping us on our toes!
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Melody Quinn created a post,
What's Trending January 2021
We know that it's hard to keep track of all of the activity going on in the Support Center and we don't want you to miss a beat! So, we've bubbled up recent posts and discussions here to make it e...
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Melody Quinn created an article,
Degree Velocity Over Time Dashboard
Overview The Degree Velocity Over Time Dashboard records your institution’s Degree Velocity as your terms roll forward. You will be able to track how your interventions are helping students graduat...
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Melody Quinn created an article,
Pathway Velocity Dashboard
The Pathway Velocity Dashboard focuses on the analysis of the pathway of your institution selected in the filter on the right-hand side. Pathway Information Standard information about the pathwa...
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Melody Quinn created an article,
Degree Velocity Summary Dashboard
Overview Degree Velocity Summary Dashboard is the primary Degree Velocity Dashboard for the institution and displays an overview of your institution’s* student success. How these values are calcula...