Melody Quinn
I am Ad Astra's Zendesk Operations Manager and have been at Astra since 2015. I LOVE dogs, Kansas City Chiefs and collecting Mickey Mouse!! If you ever want to talk about the Support Center, dogs, NFL or Mickey Mouse, I am your person!
Activity overview
Latest activity by Melody Quinn-
Melody Quinn commented, Hi Kori Schneider, I am going to invite one of our product managers to chime in here to see if Jenny Hulsen can add anything.
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Melody Quinn created an article, Exclusions in Ad Astra Apps
Exclusions remove a set of courses, sections, or section meetings from the platform. These settings allow you to create, configure, and remove exclusions. To view and/or edit exclusions, go to the...
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Melody Quinn created an article, Low Enrollment Sections Report
Overview You can access the Low Enrollment Sections report from the Schedule Refinement/Section Lists folder in the Report App. You can identify sections that have low enrollment and/or a low enrol...
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Melody Quinn created an article, Astra Schedule Upgrade Process
Ad Astra releases new versions of Astra Schedule several times a year. Clients can request an upgrade of their instance by submitting a support ticket. The upgrade process has minimal risk and can ...
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Melody Quinn created an article, Momentum Year Metrics Report
Overview You can access the Momentum Year Metrics report from the Degree Velocity folder in the Report App. The report will show the same Momentum Year metrics available in the Momentum Year App fo...
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Melody Quinn created an article, Faculty Settings in Ad Astra Apps
To access settings used for the Faculty App, go to the “Settings” link in the left navigation panel. You must be an Admin user for your institution to change user settings. Select the “Faculty” fr...
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Melody Quinn created an article, Section Publishing
Overview Customers using Ellucian Banner will have the option to publish any section and meeting edits back to their Student Information System. Changes that can be published include: Edits to sec...
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Melody Quinn created an article, 2022 Astra Schedule Release Notes
Release 8.9.4 (1-27-2022) Fixed Single Sign-On (SSO) auto-provisioned users with a customized default role are now receiving the appropriate permissions specified within the role.
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Melody Quinn created an article, Schedule Settings in Ad Astra Apps
To access Schedule Settings, go to the 'Settings' link in the left navigation panel. You must be an Admin user for your institution to change Schedule settings. Select "Schedule" in the left sid...
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Melody Quinn created an article, Section and Meeting Editing
When scheduling decisions are made, Ad Astra admin users can edit the details of a meeting or a section. All edits will be retained within Ad Astra, even if data is ingested from the Student Inform...