Event Request Form and Room Usage Controls

We use the default room usage controls to establish the building hours, but have encountered issues when attempting to request a booking outside regular bldg hrs through the guest event request form. The default room usage is set to 'No Schedule Sections, No Schedule Events', but certain rooms in various buildings come up as 'Unavailable (red block) with the sole reason being 'Default Usage Policy'. Checking the default room usage settings for these rooms show them to be the same as for those that come up as available for that same time slot.

Is there any way to prevent this from occurring, or, if not, any means of identifying this issue (report or query) before it it causes a problem?

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  • Hi Brenda,

    Thanks for submitting feedback!  I went ahead and created a ticket on your behalf. Someone from our support team should be reaching out help investigate your questions.

    Cheers,

     

    Chris Campbell

    Product Manager

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