How to Comment in the Support Center

One way to engage in the Support Center is to comment on help articles or posts in the Community.

If after reading an article or post you feel that others could benefit from your experience or you have questions about the content, simply add a comment to the post. Just like the post itself, sharing details, context, and screenshots will help others understand your response. 

If you are aware of content in the Support Center that could help another user, share links to those resources in the comments section.

If the original question or post isn't clear, commenting to ask a Community member for more information is appropriate.  To ensure the person sees your comment or question, you can mention a user by typing @ in front of the user's name.

 

Voting 

Sometimes it makes more sense to use the voting buttons than to add a comment to show your support or lack thereof.  

 

Posting Best Practices or Feedback

If you feel like the Support Center could benefit from hearing more about your experience or ideas, create your own post! Check out the following posts to learn more: How to Share Tips and Tricks and How to Give Product Feedback.

 

Access

Reminder!  You must have an account and be logged in to comment on posts.  Once you are logged in, you will have access to add your thoughts or feedback in the Comments sections of a post.  See Managing My Account for instructions on setting up your account.

 

Professionalism

Always remember that the Support Center content is publicly searchable, so professionalism is a must.  Support Center engagements must also be handled with respect and kindness. We are here to support and learn from each other.

Our Code of Conduct offers additional guidance on this subject.  Check it out!

 

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