How to Comment on an Article

Consider the following tips to ensure that you have the access you need to comment and that your comment provides value to the community.

 

Commenting

If you read a post, and you feel that others could benefit from your experience, adding comments is a great place to briefly share your experience and ideas. Just like the post itself, sharing details, context, and screenshots will help others understand your response. 

If you are aware of content in the Support Center that could help another user, feel free to share links to those resources in the comments section.

If the original question or post isn't clear, commenting to ask a Community member for more information is appropriate.  To ensure the person sees your comment or question, you can mention a user by typing @ in front of the user's name.

 

Voting 

Sometimes it makes more sense to use the voting buttons than adding a comment.  Voting buttons are a quick way to show support (or lack of). “I like this” or “I had the same question” is not valuable commentary.  Votes are valuable for showing support and also help other members find helpful articles.

 

Posting Best Practices or Feedback

If after reading the post and commenting, you feel like the Support Center could benefit from hearing more about your experience or ideas, maybe this is an opportunity for you to create your own Tips and Tricks or Product Feedback post. Check out the following articles to learn more: How to Share Tips and Tricks and How to Give Product Feedback.

 

Access

Reminder!  You must have an account and be logged in to comment on posts.  Once you are logged in, you will have access to add your thoughts or feedback in the Comments sections of a post.  See Managing My Account for instructions on setting up your account.

 

Professionalism

Always remember that the Support Center content is publicly searchable, so professionalism is a must.  Support Center engagements must also be handled with respect and kindness. We are here to support and learn from each other.

Our Code of Conduct offers additional guidance on this subject.  Check it out!

 

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