What Can I Do in the Community?
In the Ad Astra Community, there are a few different ways to engage with other members, including asking questions, sharing tips and tricks, and giving product feedback.
Search for Answers
Regardless of your access, you can quickly find topics that interest you by entering that topic in the Search field. When you search for a topic, you will receive results from the entire Support Center. Results may include the following.
- Ad Astra-provided resources (e.g., articles, video tutorials, and webinars)
- Community member-provided posts (e.g., questions, tips and tricks, product feedback, and comments)
Ask a Question
Before you post a question, search for Support Center to see if Ad Astra or other Community members have posted about the topic already.
If you were unable to find the answers to your question, ask our community of users for help by posting your question. Visit How to Ask a Question to learn more.
Share Tips and Tricks
Showcase your tips and tricks, best practices, and success stories in the Community! Check out How to Share Tips and Tricks for guidelines on how to share your best practices.
Give Product Feedback
Post and vote for product feedback in the Community. Review How to Give Product Feedback to learn more about how to effectively post product feedback and to better understand what the Product Experience team does with your feedback.
To receive notifications when new content is posted, select Follow for topics, articles, or posts you care about.
Don't Forget to Vote
If you find Community content super valuable or informative, you can give the post a vote. When a post has multiple votes, users can easily see which content is viewed as most helpful.
Votes also help the Ad Astra Product Experience team identify enhancement requests clients care about the most.
In addition to voting, for Ad Astra-provided content (e.g., help documentation, webinars, training videos, etc.), you can select "yes" or "no" to show if you found content helpful.
Submit Support Tickets
Regardless of where you are in the Support Center, you have the ability to submit support tickets. For more guidance on this topic, check out the article How to Submit and Manage Support Tickets.
You can see and search for answers without signing into the Support Center. To post, comment on, follow, or vote for content, you must first create an account. Check out the article Managing My Account for details.