What Can I Do in the Community?

In the Ad Astra Community, there are a few different ways to engage with other members, including asking questions, sharing tips and tricks, and giving product feedback. 

Search for Answers

Regardless of your access, you can quickly find topics you care about by entering the topic of interest into the Search field.

You can access the search field on the Support Center homepage or by selecting the magnifying glass button in the top right-hand corner.

When you search for a topic, you will receive results from the entire Support Center.  Results may include Ad Astra-provided help and training resources ("Articles") or content posted by Support Center users ("Community"). You can filter by content type to narrow your search.

 

Ask a Question

Before you post a question, search for the topic first to see if the content you need is already available. 

If you were unable to find the answers you need, ask our community of users for help by posting your question.  Visit How to Ask a Question to learn more.

 

Share Tips and Tricks

Showcase your tips and tricks, best practices, and success stories in the Community!  Check out How to Share Tips and Tricks for more information.

 

Give Product Feedback

Post and vote for product feedback in the Community.  The post How to Give Product Feedback provides tips on how to effectively post product feedback and what the Product Experience team does with that feedback.

 

Follow Content

To receive notifications when new content is posted, select Follow for topics, articles, or posts you care about.     

See the articles Managing My Account and Finding New Content for how to follow content and managing your Follow settings.

 

Don't Forget to Vote

If you find Community content super valuable or informative, you can give the post a vote.  When a post has multiple votes, users can easily see which content is viewed as most helpful.  

Votes also help the Ad Astra Product Experience team identify enhancement requests clients care about the most.  

In addition to voting, for Ad Astra-provided content (e.g., help documentation, webinars, training videos, etc.), you can select "yes" or "no" to show if you found the content helpful.

 

Submit Support Tickets

Regardless of where you are in the Support Center, you have the ability to submit support tickets.  For more guidance on this topic, check out the article How to Submit and Manage Support Tickets.

 

Access

You can see and search for answers without signing into the Support Center.  To post, comment on, follow, or vote for content, you must first create an account.  Check out the article Managing My Account for details.

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