How to Ask a Question

One of the ways you can engage with other members in the Support Center is by logging questions in the Community and working together to find answers.  

Before you post your question, there are a few things you should know.

 

Basics

First things first, you can only post in the Support Center if you have an account configured and you are logged in.  For guidance on creating your account, check out Managing My Account.  

Check out the article Posting in the Community - The Basics for additional guidance.

  • Searching the Support Center before posting
  • Posting valuable content with the right amount of detail
  • Selecting the right topic and populating a clear subject to ensure the right audience sees your post

 

Posting Your Question

When you're ready to post your question, simply select “New Post” and populate the form with your question.

Once you are comfortable with your entry, you can select “Submit” to post your question.

Once your post is published to the Community, you have the option to edit or delete the post by selecting the gear icon.

 

Following

Notice that when you post an article in the Community, you will begin following that article without having to select the Follow button.  When members of the Community comment on the article, you will receive an email notification.  If you choose to stop following the article, you can either select “Unfollow” on the article itself, or you can go to your personal settings and adjust your notifications (see Managing My Account). 

 

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