Self-Service Resources at Your Fingertips

Equip yourself with the tools you need to successfully use Ad Astra solutions! Join this session to learn about the self-service support options available to you so you can quickly access the information you need.

 

Speaker(s)

  • Lih Chen, Site Reliability Engineer, Ad Astra
  • Maggie Roberts Product Education Designer, Ad Astra
  • Melody Quinn, Zendesk Operations Manager, Ad Astra
  • Susan Puckett, Systems Operations Analyst, Ad Astra


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Comments

6 comments
  • thank you for this information

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  • Hi Shellie Aultman!

    Please let us know if you have any questions and you can post them here!

    1
  • Thank you for this information.

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  • Rachael Carter we hope this helps!

    1
  • Could there be more Ticket / Support Case Status Codes besides Open, Awaiting, and Solved .... like Closed-Not-Solved , Pending (like if Cloud Engineer help needed) ....
    Thanks, Jason

    1
  • Jason Madden we were hoping for the ability to add more statuses as well! Unfortunately, Zendesk does not provide this functionality. 

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