Self-Service Resources at Your Fingertips

Equip yourself with the tools you need to successfully use Ad Astra solutions! Join this session to learn about the self-service support options available to you so you can quickly access the information you need.

Speakers

Lih Chen, Site Reliability Engineer, Ad Astra

Maggie Roberts Product Education Designer, Ad Astra

Melody Quinn, Zendesk Operations Manager, Ad Astra

Susan Puckett, Systems Operations Analyst, Ad Astra


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6 comments
  • thank you for this information

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  • Hi Shellie Aultman!

    Please let us know if you have any questions and you can post them here!

    1
  • Thank you for this information.

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  • Rachael Carter we hope this helps!

    1
  • Could there be more Ticket / Support Case Status Codes besides Open, Awaiting, and Solved .... like Closed-Not-Solved , Pending (like if Cloud Engineer help needed) ....
    Thanks, Jason

    1
  • Jason Madden we were hoping for the ability to add more statuses as well! Unfortunately, Zendesk does not provide this functionality. 

    0

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