Equip yourself with the tools you need to successfully use Ad Astra solutions! Join this session to learn about the self-service support options available to you so you can quickly access the information you need.
Speakers
Lih Chen, Site Reliability Engineer, Ad Astra
Maggie Roberts Product Education Designer, Ad Astra
Melody Quinn, Zendesk Operations Manager, Ad Astra
Susan Puckett, Systems Operations Analyst, Ad Astra
Comments
thank you for this information
Hi Shellie Aultman!
Please let us know if you have any questions and you can post them here!
Thank you for this information.
Rachael Carter we hope this helps!
Could there be more Ticket / Support Case Status Codes besides Open, Awaiting, and Solved .... like Closed-Not-Solved , Pending (like if Cloud Engineer help needed) ....
Thanks, Jason
Jason Madden we were hoping for the ability to add more statuses as well! Unfortunately, Zendesk does not provide this functionality.
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