I am getting an "Invalid Authenticity Token" error and can not log into the Support Center

Question

When I try to log into the Support Center, I am receiving an error that says "Invalid Authenticity Token". What can I do?

 

Answer

This error message will pop up when a user has chosen to block third-party cookies in their browser, which prevents the user's authentication request from being accepted.

To fix this, you can update the settings in your browser by going to the Privacy & Security settings shown here and add "help.adastra.live" to the list of sites that can always use cookies in your browser's settings. When adding the Support Center site, select "Include third-party cookies on this site".

If you are still having issues, you can change the "Block third-party cookies" option to either "Allow all cookies" or "Block third-party cookies in Incognito". Going forward, your login requests should be accepted safely.

Unfortunately, because this is a browser setting, it is not something Ad Astra has particular control over, but clearing cache and cookies or disabling browser extensions, such as DuckDuckGo will be our general recommendations.


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