As we migrate to the Support Center you may be asking some questions...
Do I need to create a new account to access the Support Center?
Yes, you will need to go through the sign-up process in the new Support Center.
If I have an account already in the old client portal and have contacted Software Support through emails before, do I still need to create an account?
Yes, unless you have created an account in the Support Center, you will need to go through the sign-up process.
What will happen to my old cases?
Your old cases will not be migrated into the new Support Center unless they are actively being worked by the support team. We can still get your historical cases for you on request but would ask if the issue is something you are passionate about, to please re-file the case in the new Support Center.
Can I still do centralized support management for my institution in the Support Center?
You can! Based on your institution’s desired support structure we can customize your campuses' unique portal configuration to represent your processes. Please work with your CSM to facilitate any changes once the migration process has begun in the coming weeks.
As always, if you would like additional information or to discuss your institution’s unique needs, please contact your CSM (Client Success Manager) directly and they will be happy to assist you.