Event Email and Notifications

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6 comments

  • Sabrina Torok

    Is there a way to disable emails to a specific user, if they don't want to receive event notification emails?

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  • Maggie Roberts

    Hi, Sabrina!

    There is not a way to disable emails to a specific user. I suggest having the user create a rule in their Outlook to have the emails go into a folder if they do not wish to have the emails in their inbox. You can also submit an enhancement request for this functionality in the Client Portal, or submit a post on the Enhancement Request community page!

    https://help.adastra.live/hc/en-us/community/topics/360001347131-Enhancement-Requests

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  • Kori Plank

    The verbiage above states "When an event request form is submitted, an email message is automatically generated and sent to the requestor for confirmation, and a Notification List entry is created for the person or person(s) associated with the Approver Group for the request form for approval."

    We currently have two different event request forms in our system, for two different campuses with two different approving groups. However, our notification list is showing all notifications from both group and is not creating one that is associated with each approve group. How can we fix this?

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  • Maggie Roberts

    Hi, Kori!

    For the notifications, are you talking about the notifications for approval with the green approval button, red decline button, etc? Or are you talking about just what I like to call "FYI Notifications" that tells you when an event or room is scheduled?

    The approval group is making sure to route the first ones - the approval and decline notifications. The routing is done through the users, so you'll want to make sure the correct users are in each approval group and that they are not in both. You'll also want to make sure the event request forms are not in both approval groups.

    If you are still having issues after checking these, please log a case so we can have a resource look at the setup with you!

    Thank you!

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  • Kori Plank

    Maggie,

     

    Thank you for the reply to my comment. I am referring to the Notifications for approval list. We do have the different forms linked to the different approval groups and only the necessary users are attached to each approving group role.

     

    The only other thing I am trying to look into before logging a case is if the users in each group all having admin access plays a part. We have multiple campuses that utilize the software and multiple admins that maintain and schedule events/use the system. It may have been the way we originally configured the setup during implementation.

     

    I am new to the system and I am trying to do some digging into our setup before I determine what to put in a case, I want to make sure I have tried all solutions that are available to me on our end first.

     

    Thanks,

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  • Maggie Roberts

    Kori,

    The user's role does not effect which approval notifications will be in their notification list. That is only dictated by the approval group.

    Thanks!

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