Changing a User's Password- For System Administrators

A user consists of username and other general identifying information, as well as associated roles through which application access and security are achieved. If a user is locked out of their account, they may need help from the system administrator to reset their password. Administrators can fix this, as long as LDAP/ SSO is not being used. School's utilizing LDAP/SSO will need to work with their IT team for password issues. 


View Users

  1. Click the Settings tab.
  2. Click Users.
  3. Click directly on the username to view details.


Changing Users' Password

  1. Select a user from the main user list window.
  2.  If LDAP or SSO is being used, this is not the password the user will use to authenticate.  They will use the password from their institution credentials. System administrators will need to work with the school's specific IT team to update user passwords. (If SSO/LDAP authentication is enabled, you may choose to remove the user from SSO/LDAP authentication by removing the check next to Authenticate via LDAP/ SSO.)
  3. If LDAP/SSO is unchecked, enter and confirm a password for the user.
  4. If desired, check the box next to “Must Change Password Next Login” if the user should be forced to change their password upon next login. This only applies to users without LDAP or SSO.
  5. Choose Save to save your results and return to the main user window. 
  6. Communicate new password to user so they can sign in. 

If your school does not use LDAP/SSO authentication, and the user is receiving an error of "Invalid username or password" after inputting their information, make sure the LDAP/SSO box is unchecked for the user.


Should you continue to encounter login issues, please submit a support ticket that includes the username of the affected user, and the time/date of last attempted login.


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